Terms of Use

 

This website and its content is owned and operated by Skin by Inès (referred to herein as "company," "we", "us" or “our”). The term "you" refers to the user or viewer of www.skinbyines.com ("website").

Please read these Terms of Use carefully. We reserve the right to change these Terms of Use on the website at any time without notice, and by using the website and its content, and/or purchasing something from us, you are agreeing to the Terms of Use as they appear, whether or not you have read them.

By using this website and/or purchasing something from us, you also agree with our Privacy Policy and our Disclaimer.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Use.

If you do not agree with these Terms of Use, our Privacy Policy and/or our Disclaimer, please do not use or access our website or its content.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks, and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

AVAILABILITY & MODIFICATION TO THE WEBSITE

We reserve the right in our sole discretion to refuse or terminate your access to the website and its content, in full or in part, for any reason whatsoever, at any time without notice. In the event of cancellation or termination, you are no longer authorised to access the part of the website or content affected by such cancellation or termination.

We reserve the right to make any changes to the website or to discontinue any aspect or feature of the website without notice. We may suspend the website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension. Prices for our products and/or services are subject to change without notice.

CONSULTATION SERVICE

“Consultation Service” or “service” refers to all services offered on the website, including but not limited to, the Skin Consultation and the Follow-up.

We offer expert and unbiased advice to users on various beauty-related subjects, including but not limited to, skin concerns, skincare ingredients, beauty routines, cosmetics products, beauty treatments and techniques.

1. Availability, modification and prices

There is limited availability to the Consultation Service, which may result in longer times between the booking and the one-to-one video appointment. We cannot guarantee an immediate or short notice availability of the service. If you wish to know what is the current estimate time between the booking and the one-to-one video appointment, please email hello@skinbyines.com.

We reserve the right at any time to modify or discontinue the Consultation Service (or any part or content thereof) without notice at any time.

We reserve the right to alter prices without prior notice. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Consultation Service.

2. Rescheduling & cancellation policy

Booking is required for the one-to-one video appointment part of the Consultation Service. We understand that sometimes, unexpected delays can occur, making schedule adjustments necessary. Please read the below policy carefully. Any booking made with us forms a legally binding contract.

Rescheduling

If you reschedule your appointment before 48 hours of when it was due to occur, you will not incur a fee.

Any request for rescheduling within 48 hours of when your consultation was scheduled to occur will be considered as late cancellation and will incur the costs as written below.

We will try our best to accommodate those looking to reschedule to a specific date but please note that this may not always be possible.

Cancellations / No-shows

You can cancel your appointment up to 7 days before it was scheduled to occur and we will refund you the full cost of the service.

If you cancel between 7 days and 48 hours of your scheduled consultation, you will be charged 50% of the full cost of the service.

If you fail to show for your appointment or cancel within 48 hours (late cancellation) of when your consultation was scheduled to occur, you will be charged the full cost of the service.

Late show for your appointment may constitute a reduced appointment time but will you will be charged the full cost of the service.

According to the Consumer Rights Directive, you are entitled to a fourteen day cooling-off period that begins once the original transaction takes place. Please note that the Consultation Service is considered to be started (hence making the cooling-off period void) once you fill in the questionnaire. For all rescheduling or cancellation requests, please email us at hello@skinbyines.com.

Our right to cancel/reschedule

Due to circumstances or events outside of our reasonable control, we may have to reschedule or cancel your appointment. You will be contacted by telephone if possible, or email otherwise. We will do our best to re-arrange to a convenient time for both parties. If a new convenient appointment time cannot be re-arranged, you will be eligible for a full refund of the cost of the service.

We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control.

3. Refunds

We do not offer refunds for any completed Consultation Services. If the service was only partially completed, and cannot be fully completed due to a limitation or request on your side, we will not offer a refund. However, if you are in any way dissatisfied with any aspect of the service, please contact us at hello@skinbyines.com. We will do our best to resolve the issue in a timely manner.


4. Service content

Please read our Disclaimer carefully.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.


5. Accuracy of billing & account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

INTELLECTUAL PROPERTY RIGHTS

We grant a non-exclusive, non-transferable, limited right to access and use this website and its content displayed thereon. However, no right, title or interest in any such materials will be granted or transferred to you as a result of any permitted use of such materials. All materials incorporated in or accessible through this website, including but not limited to text, photographs, images, graphics, illustrations, logos, button icons, audio clips, video clips, software and other content, and the compilation, collection, arrangement and assembly thereof (including the look and feel of the site), is property solely owned by us and/or our affiliates or licensors, unless otherwise noted, and it is protected by copyright, trademark and other intellectual property laws. All such rights are reserved.

Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of such materials, including copying, reproduction, re-publication, editing, sale, transmitting, uploading or incorporating into any other materials, any of the website, without prior written permission is strictly prohibited.

SUBMISSION BY USERS OF MATERIAL

In this section, “material” can refer, but is not limited to, comments, feedback, reviews, content, creative ideas or other material.

By submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, communicate, perform, display and distribute such materials (in whole or in part) or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe for the full term of any rights that may exist in such material. In addition, you warrant that the holder of any rights, including copyright, trademark, privacy, personality or other personal, proprietary right or moral rights in such content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the licence stated above. 

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. You also acknowledge that we are not obliged to publish any material submitted by you.

ERRORS, INACCURACIES AND OMISSIONS

We make no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information on our website and in its content. Every effort has been made to present you with the most accurate, up-to-date information, but because the nature of scientific research is constantly evolving, we cannot be held responsible or accountable for the accuracy of our content. We assume no liability for errors or omissions on the website, in its content, or in other information referenced by or linked to the site. You acknowledge that such information may contain inaccuracies or errors to the fullest extent permitted by law.

ACCEPTABLE USE

You are agreeing that you will not use our website or its content in any way that causes or is likely to cause the website, content, or access to them to be interrupted, damaged or impaired in any way. You understand that you are solely responsible for all activities and communications (including, but not limited to electronic communications) sent via or to this website or its representant and agree that your use of this website is for private, legitimate, non-commercial purposes only and not for speculative, false, fraudulent or illegal purposes.

You agree to only purchase goods and/or services for yourself or for another person for whom you are legally permitted to do so or for whom you have obtained the express consent to provide their name, address, method of payment, credit card number and billing information.

You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the website or its content.

You agree that you will not use the website or its content in any of the following ways:

  • For any unlawful purpose

  • To solicit others to perform or participate in any unlawful acts

  • To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

  • To submit false or misleading information

  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet

  • To collect or track the personal information of others

  • To spam, phish, pharm, pretext, spider, crawl, or scrape

  • For any obscene or immoral purpose

  • To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

You are not allowed to reproduce, duplicate, copy or resell any part of our website or its content in a way that is not in compliance with these Terms of Use or any other agreement with us.

If we, in our sole discretion, consider that you are making any illegal and/or unauthorised use of the website or its content, and/or your use of the website is in breach of these Terms of Use, we reserve the right to take any action that we deem necessary, including terminating without notice your use of the website and, in the case of illegal use, instigating legal proceedings.

THIRD-PARTY LINKS

Certain content, products and services available via our website may include materials from third-parties.

Links to third-parties on this website may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. You agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

Please make sure to review the policies and terms of these third-party websites before engaging in any use of or interaction with their websites.

DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We cannot give any warranties or representations in relation to the services and/or products we offer, that they will be of satisfactory quality and any such warranties are disclaimed by us absolutely. No advice or information, obtained by you from or through this website shall create any warranty not expressly provided for in these Terms of Use.

The information provided through this website is for informational purposes only and is provided “as is” without any warranties, express or implied, or representations of truth, accuracy of content, or fitness for a particular purpose. In particular:

You agree that use of the website is at your own risk. The services, the content, the application, and any other materials contained on or provided through the website, are provided “as is” and, to the fullest extent permitted by law, are provided without warranties of any kind, either express or implied. Without limiting the foregoing, Skin by Inès does not make any warranties of fitness for a particular purpose or general purpose, title, merchantability, completeness, availability, security, compatibility or non-infringement; or that Skin by Inès services will be uninterrupted, free of viruses and other harmful components, accurate, error-free, or reliable. There are no warranties which extend beyond the description on the face hereof. Skin by Inès does not warrant or make any representations regarding the use or the results of the use of the materials incorporated in the site or any third-party site accessed through the site in terms of their correctness, accuracy, timeliness, reliability, or otherwise and you will be solely responsible for any damage to your computer or device system or loss of data that results from the download of any such product, offering, content or material. 

In no event shall Skin by Inès, its individual members, or its affiliates, successors, and assigns, and each of their respective investors, directors, officers, employees, agents, and suppliers (including distributors and content licensors) (collectively, the “Skin by Inès parties”), be liable for any direct, indirect, punitive, incidental, special, consequential, or other damages, including loss of profits, arising out of or in any way related to the use of Skin by Inès services (including any information, products, or services advertised in, obtained on, or provided through the website), whether based in contract, tort, strict liability, or other theory, even if the Skin by Inès parties have been advised of the possibility of damages. 

Where the website or any submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by Skin by Inès, we shall not be liable on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.

INDEMNITY

You agree to indemnify, defend and hold us and our affiliates and agents and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising from your use of this website, breach of this agreement or your violation of any laws or rights of a third party.

TRANSFER OF RIGHTS AND OBLIGATIONS

This agreement is binding on us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of this agreement, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of this agreement, or any of our rights or obligations arising under it, at any time during the term of this agreement.

ENTIRE AGREEMENT

These Terms of Use (including the documents referred to herein) constitutes the entire agreement among the Parties (Skin by Inès and you) and supersedes any prior understandings, agreements, or representations by or among the Parties, written or oral, to the extent they related in any way to the subject matter hereof. Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.

Nothing herein contained shall constitute a partnership between or joint venture by the parties hereto or constitute any party the agent of the others. No party shall hold itself out contrary to the terms of this Section and no party shall become liable by any representation, act or omission of the other contrary to the provisions hereof. These Terms of Use are not for the benefit of any third party and shall not be deemed to give any right or remedy to any such party whether referred to herein or not.

WAIVER

If we fail, at any time, to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

SEVERABILITY

If any of these Terms of Use (including the documents referred to herein) are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

GOVERNING LAW

These Terms of Use shall be governed by English Law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England. These Terms of Use shall apply to the full extent permitted by the law.

CONTACT

If you have any questions regarding these Terms of Use, or if you have any other related queries or comments, please email Skin by Inès at hello@skinbyines.com.

This document was last updated on April 20th, 2020.